Approach
to IT services has undergone an important change with
growing business reliance on enterprise-wide IT infrastructure.
IS organizations are faced with increased pressure
to ensure improved availability and performance of
their Infrastructure at the same cost levels. Organizations
are realizing that it brings more value to them by
reliably outsourcing IT operations. IT Outsourcing
provides a predictable cost with single-point ownership.
Before
outsourcing its IT infrastructure management to a
vendor it is imperative for the organization to have
a clear approach to measure the performance of the
partner. In most cases, service delivery of vendor
does not demonstrate quality of service delivery.
Without this the sole purpose of outsourcing is defeated.
b-Assure@KT
KINSHIP
offers a flexible and comprehensive IT Outsourcing
service to its customers that includes Helpdesk and
desk-side support for end-users, core server, network
and security management.
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Systems
Management
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Key
Value
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Server
Management
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Critical
availability and performance management of core
IT.
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Network
Management
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Voice
Management
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Data
Management
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Managed
Security
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Application
Management
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High
Availability/Disaster Recovery Management
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Service
Management
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Key
Value
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Automated
Web-based Help Desk
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Provide
single-point ownership for entire IT administration.
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Asset
Management
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Move,
Add & Change
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Vendor
Management
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Virus
Control
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Onsite
Desk-side Support
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Our
service offering comes with single point accountability
and clear set of measurement parameters. Innovative
use of technology to reduce downtimes, introduction
of best practices, and "right" process automation
provides a winning price-performance solution.
Our
end-to-end solution with on-site and remote management
options gives maximum value to our customers that
fit both their requirement and budget.
How
do we deliver?
We
always believe in People, Process and Technology to
deliver high quality service to its clients.
Our
Offshore Support Center (OSC) located in Chennai,
is a state-of-the-art 24 x 7 Remote IT Management
facility. OSC can manage multiple customers IT infrastructure
including applications, systems, networks and security.
Network, systems and security experts man the facility
on a 24 x 7 basis.
OSC
has latest management tools including IBM Tivoli,
CA-UniCenter TNG, HP Vantage Point suite, ISS, Spectrum
etc. These tools are seamlessly integrated with Clarify/Remedy
Help Desk that provides process automation layer.
OSC has both console level and process level integration
providing instant event notification via e-mail, sms,
and pager anywhere in the world.
Customer
Benefits
We
provide remote managed services using dedicated links
with system support. Our service enables its clients
to outsource the burden of managing their IT infrastructure,
allowing them to focus on their core business and
competencies. It provides management services like
Remote Administration, Delivery, Inventory, etc for
various kinds of systems globally.
Remote
DBA Service
Remote
Database Administration comprises of Activity Monitoring
and Storage Management Services. We provides DBA Services
like Operational DBA, System DBA, Application DBA,
Quality & Testing DBA all of which are available
on 24x7 basis, and the customer is given the options
to choose.
Various
tools used at our OSC to manage DB are
- OEM
- OraMon
(command line based)
- DBArtisan
- Manage
IT
- I/Watch
- OraSnap
- Home-grown
remote admin scripts using svrmgrl, UTLBSTAT/UTLESTAT
