Whether
your company is developing new technology, manufacturing
products or distributing technology solutions, you
must invest in enterprise-wide business solutions.
We understand that stakeholders demand solutions that
rapidly increase competitive advantage and boost the
bottom line. We can help you meet these demands by:
Building
powerful new customer relationships through Customer
Relationship Management, Channel Management, Call
Center and Customer-Care Solutions.
Optimizing
your supply chain by shifting from forecast demand
to just-in-time/configure-to-order capabilities,
enhancing collaborative relationships with vendors
and partners, and improving sales channel, logistics,
and distribution strategies.
Innovating
for competitive advantage with a customer-focused,
collaborative product development process that reduces
inventories, improves customer satisfaction and
accelerates time-to-market.
Managing
and optimizing the cost base through innovative
approaches to sourcing, purchasing and procurement
- including leading e-procurement strategies.
Optimizing
the value of enterprise technology by measuring
the impact of integrated technology investments
on your bottom line.
Developing
strategies for new growth and shareholder value
that can weather - and grow with - the relentless
evolution that is driving the high-tech sector.
Our
indisputable
vision, has embarked into the following mutually rewarding
relationships.
Ranked
third in the Fortune Magazine's topmost Software Product
Manufacturers, Sybase Inc. has its main objective in
Customer Support. Sybase has got 5 Support Centers located
all around the globe with extensive connectivity to
make sure No Call from a Sybase customer goes unanswered
all 24 hours of a business day. Due to extensive use
of the support facility by the customers, Sybase Support
Centers have developed huge backlogs of lower priority
and offline problems.
Knowing
KINSHIP's capability, Sybase has offered KINSHIP to
be a Strategic Partner to close all backlogs of all Technical Support Care under various priorities.
During the period of operation (Nov 2000 - May 2001), the Offshore Support Center has achieved
the following,
Clearance
of Backlogs and communicate through Email.
Take
permanent ownership if priority 3 and 4 Problems
and thereby the basic support (for small customers)
Receive
calls from customers, and extend scope to servicing
larger and more important of Sybase's Customers.
Establish
Product Support Engineering and thereby become an
extension of Sybase's Customer Support Centers.
The
Offshore Support Center, being one of its kind for Sybase
in India, houses the following infrastructure facilities
A
Dedicated Frame Relay link from KINSHIP to Sybase
Customer Support Center through Satellite and
Optic Fiber Cable.
Dedicated
High performance Dell Power Edge 6400 Server
that runs Database Engines for Fault Reproductions
and Analysis.
A
40-node Network with Krone standard cables that
support transmission speeds up to 1 Giga hertz.
Other
valuable relationships under growth for KINSHIP are
TeleBilling A/S – A Major European based Telecom OSS provider of Mediation, Billing, Fraud Detection and CRM solutions
Northgate Convergence Corporation – Leading Telecom Provider based in S.E.Asia providing various service such as Cellular Service, DSL and VSAT
MGE UPS Systems Limited – World Leader in UPS manufacturing having plants across globe with ranges from 4500KVA and above
Numeric Power Systems Limited – No.1 UPS Manufacturer in SAARC region providing UPS ranging from 0.25 – 1500KVA
Bengal Tiger Line (P) Ltd., – Leading Feeder Service Operator in S.E Asia and Middle East
Versante International Inc. – Clinical Trial Organization providing CRO services to leading pharmaceuticals in USA
Perficient Inc., – Leading Provider of Messaging Integration Solution based out of Texas
AVECS AG – Leading provider of Vessel Management Products based out of Germany
Familysoft, Japan – Leading provider of gaming products to the Japanese market
Fusion Software Technologies – Leading provider of IT Solutions based out of NJ, USA
Union Bank of California – 4th largest commercial bank in CA offering investment and financial management, trust services, private banking, insurance services and global custody services
Indian Overseas Bank, India – One of the top rated Public Sector Banks in India with sound IT background for its operations
