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IT
- Enabled Services - Customer Care Services
With
the advent of IT - Enabled Service initiating out of
India, We have established this line of business with
few key people joining the organization with necessary
expertise. This will not interfere or linked with KINSHIP
Software Engineering Services. But, this division of
KINSHIP will use its existing client in various verticals
and offer them the services on a need basis. We have
decided to market this service because of its readily
available infrastructure to initiate any work in these
areas.
Our
Connectivity Architecture
Our
BPO solutions are for the following Industry Verticals
-
Banking
-
Insurance
-
Retail
-
Warehousing
- mail order business like CDW, Sales through Telephone
-
Manufacturing
-
Support
Centers - Technical Support Centers, Customer Feedback
-
Logistics
-
Transportation
-
Telecommunication
-
Energy
- Gas, Electricity
KINSHIP's
Customer Care Service
We
would like to bring the following set of activities
under its Customer Care Solution to its Customer:
-
Help
Desk Services
-
Customer
Care/Customer Service
-
Technical
Support Center Service
We
have primarily strong expertise in the Technical Support
and Customer Service areas by working with one of the
largest database vendor in the world. We have the complete
process and necessary software in place to run the Technical
Support and Customer Service. KINSHIP in all the above
the services, is focused to service the customer at
the highest-level possible.
1.
Help Desk Services
The
bigger corporate with various departments are in need
of 24 X 7 Help Desk Service to service its clientele
around the world. Our established service in customer
care will be able to run the help desk service as
an value added service to its customers based on needs.
2.
Customer Service/Customer Care
Customer
Service is being considered to be the image building
exercise for any company providing services or solutions
to the retail and corporate customers. These customer
service personnel will have the business knowledge
of the organization and to certain extent on the products
being sold by the organization.
The
services under this are
- Responding
to customer issues/problems
- Directing
to right technical team to address their concern
- Raising
a problem ticket or case number for the customer
to track his request and also create a knowledge
base for the organization
- Escalation
handling for the customer, if the customer is not
satisfied with the technical support
- Following
the guidelines of Support Center Practices (SCP
Certification)
3.
Technical Support Service
We
are capable of providing Level 1,2 & 3 service
to its customers. In all the levels, KINSHIP team
is trained from the day one the definition of "Customer
Satisfaction" and its merits.
We
will provide the necessary training on the customer's
product based on the guidelines provided by the customer.
Technical Support team comprises of certified persons
in various Line of Technology like Front-End Tools,
Database, System Integration, Implementation etc.
This certification varies from Microsoft Certification,
Oracle/Sybase/DB2 Certification etc.
We
will conduct our own training on a continuous mode
to its employees in the Customer Service and Technical
Support, so as to be in current with the clients technology
and products. This is a value added service and also
help us in retaining the client by providing a technically
strong and customer oriented persons.
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